What our customers think!
FAQ
What size space does each unit cool?
What size space does each unit cool?
The lineup scales by room size: 12K BTU covers up to ~550 sq ft, 18K up to ~1,000 sq ft, 24K up to ~1,500 sq ft, and 36K up to ~2,500 sq ft. Pick your BTU based on the space you're conditioning.
Does it really heat too, or just cool?
Does it really heat too, or just cool?
Both — it's a true heat pump system. It cools in summer and reverses to heat in winter efficiently down to low outdoor temperatures, so it's a year-round solution, not just an AC.
What's actually included in the box?
What's actually included in the box?
Everything you need for the unit itself: the indoor air handler, outdoor condenser, connecting line set, mounting bracket and hardware, and remote control. Unlike some competitors, we don't leave out the essentials.
Do I need a professional to install it?
Do I need a professional to install it?
It ships as a DIY-friendly kit, but we recommend a licensed HVAC technician handle the final line-set connection and vacuum/charge to keep your warranty valid and performance at its peak. Many customers mount it themselves and have a pro do the final hookup.
Is it expensive to run?
Is it expensive to run?
No — the inverter compressor adjusts output to match demand instead of running full-blast and cycling off, which keeps energy draw low. The high SEER2 efficiency rating means lower bills than older fixed-speed units.
What if something goes wrong?
What if something goes wrong?
Every Aurivo Duo is backed by our warranty and responsive support team. If you hit an issue with the unit, reach out and we'll sort out a fix, replacement part, or refund — you're not on your own after purchase.